Privacy Policy

1. Personal Information Collected

Omnivio Retail-Technologies Private Limited (“Omnivio”, “we”, “our” or “us”) recognizes the importance of protecting personal details and information, and thus provides this privacy policy (“Privacy Policy”) Omnivio collects personal information that you provide, such as your name, email address, and phone number (“Information”) to set up an account, and additional information, such as an API key, that will enable you to fully use the services and products offered by Omnivio (the “Products”). For the purpose of this Privacy Policy, the user of Products may be customers, channel partners, vendors or any other persons using Products or accessing the website (“user”, “you” or “your”). This Privacy Policy will help you understand our policies and procedures regarding the collection, handling and use of your Information. Omnivio uses cookies and similar technology to identify your browser or device when you visit Omnivio’s website. You can control cookies through your browser settings. By visiting Omnivio’s website, you consent to the use of cookies in your browser and HTML-based emails, and to Omnivio’s collection of your Information as per this policy. By accessing or using the Product provided by Omnivio, you hereby affirm that you are at least 18 years of age or older. The Products are not intended for use by individuals under the age of 18. Omnivio does not knowingly collect Personal Data from children under the age of 18. If you are under the age of 18, please do not submit any Personal Data through the Products. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, they should contact us immediately at contact@omnivio.io. Upon receiving such notification, we will take prompt action to delete any such information from our files. We strongly encourage parents or guardians with concerns to get in touch with us to ensure compliance with this Policy and safeguard the privacy of minors. However, that may not guarantee you a seamless user experience. This Privacy Policy (“Policy”) is being framed in accordance under the applicable law.

2. How Omnivio Uses Your Information

Omnivio collects Information about its users to provide its Products, to monitor and improve the Products Omnivio offers, and to send information and market services to users. Users may opt-out of emails from Omnivio. Omnivio will not retain data longer than necessary to fulfill the purposes for which it was collected, until you cancel or close your account, or as required by applicable laws or regulations. All data collected by Omnivio is stored exclusively in the India AWS Data Center.

3. Choice About How Your Information Is Used

You have the right to access, review, modify, edit, or delete the information that is saved to your account, as well as close your account, by submitting any such request to reason automation by going to https://omnivio.io/#contact or (2) emailing contact@omnivio.io. You are providing your Information voluntarily to Omnivio and you acknowledge and consent to Omnivio storing and using your Information. If you do not agree with this Privacy Policy, ensure that you do not, in any manner, use our Products or download, install and/or use the mobile application.

4. When Omnivio Shares Your Information

• You have explicitly authorized Omnivio to do so.
• It is reasonably necessary to provide Products to you.
• Omnivio believes it is required by law or legal process.

5. Data Usage

• We utilize personally identifiable information about Customers for the exclusive purposes of merchant fulfilled shipping or compliance with legal obligations, such as tax and regulatory requirements. Any necessity to process personally identifiable information is documented with authorized users in accordance with applicable regulations.
• We do not engage in targeting any marketplace customers (like Amazon, Flipkart, or Myntra) for product marketing, review fabrication, or modification using data obtained through the marketplace API or any external data services.
• We do not use, offer, or promote external data services that vend information or data retrieved from Amazon's websites.
• We do not aggregate data across Authorized Users’ businesses or Customers obtained through the Marketplace APIs (Amazon, Flipkart, Myntra, etc.) for the purpose of providing or selling to any parties including competing Authorized Users.
• We do not promote, publish, or share insights about Amazon's business. We refrain from utilizing any insights about Amazon's business for our own business purposes.

6. AI Connector (Omnivio Lens) Data

Omnivio Lens lets you query your marketplace data through AI assistants such as Claude. We do not record your conversations. When you run a query we store the generated SQL, your account/tenant ID, timestamp, and request identifiers — for operating the service, security, and debugging. Retained for [12 months]. Not sold, and not used to train third-party AI models.

Aggregated insights. Any market or benchmarking insights are derived only from aggregated, anonymized data across accounts — never your individual seller data — and we do not use personally identifiable information (PII) for them.

7. Deletion of Data

To request deletion of your data, please contact us at contact@omnivio.io. Please note that we will be able to delete data only to such extent as is permitted and/or mandated by applicable law. If you have any subsisting obligation with respect to any of our products and/or services, we may not able to accommodate your request for deletion of data until all your subsisting obligations have been satisfied in respect of the relevant product or service, as applicable.

8. Omnivio’s Commitment to Security

Omnivio believes it has implemented the appropriate physical and technical procedures to safeguard Information, prevent unauthorized access, maintain data security, and appropriately utilize the information collected online. Unfortunately, it is impossible to guarantee that any security can provide absolute protection. Accordingly, Omnivio cannot ensure the security of your Information, including your personally identifiable information, and cannot accept liability for improper access to it. By using this site or Products, or providing Information to Omnivio through any means, you acknowledge and accept the inherent risks. You agree that Omnivio may communicate with you electronically regarding security, privacy, and administrative matters relating to your use of this site. An important element of the safeguards used by Omnivio to protect your personally identifiable information is verification of your identity before granting you access to your account. You are responsible for maintaining the confidentiality of your account information, and for controlling access at all times to your email communications from Omnivio.

9. “Do Not Track” Signals

Some web browsers may transmit “do not track” signals to the websites and other online services they interact with. There is no universally accepted standard governing the actions Omnivio currently does not take specific action in response to these signals. However Omnivio may reconsider this policy responding “do not track” signals if a standard for response is established in the future.

10. Changes to Privacy Policy

Omnivio reserves the right to modify this privacy policy at any time and encourages you to periodically review it to stay informed of any changes. In the event of significant alterations to the way your personal information is handled, Omnivio will provide notice to you.

11. Contact

• If you have any questions, queries, concerns or feedback about this Policy or our privacy related practices, please feel free to contact us on contact@omnivio.io.
• In case you have any grievances relating to the collecting, receiving, possessing, storing, dealing or handling of Personal Information provided by you, you may contact us at the following email address:
  E-mail ID: - contact@omnivio.io